• Hassle-Free 30-Day Return Policy
  If you experience any issues with your Wave Point® Technology product within 30 days of purchase, simply return it to the original retailer for a replacement. To ensure a smooth process, please return the product in its original packaging, including all parts, along with your receipt as proof of purchase.
• Warranty Coverage Beyond 30 Days
  If your product experiences issues after 30 days of purchase, please do not return it to the retailer, supplier, or distributor. Instead, these products are covered under our 1-Year Limited Manufacturer Warranty, which means we handle warranty claims directly. If you need assistance, please contact Wave Point® Technology for support.

Note: Our warranty policy is subject to updates and changes as needed. For the latest details, please refer to our website or contact our support team.

At Wave Point® Technology, we stand by the quality of our products. All registered warranty holders are covered against material and workmanship defects for one (1) year from the date of purchase.

How to Activate Your Warranty

To ensure your product is covered, please fill out and submit the warranty registration card included in your package. This must be completed and sent to Wave Point® Technology within 30 days of purchase to activate your warranty.

Warranty Coverage

• If a defect arises from normal usage within the first year, Wave Point® Technology may choose to repair, replace, or adjust the product as needed.
• Only properly registered Wave Point® products qualify for warranty service.
• If you encounter an issue after the initial 30-day guarantee period, please contact us directly for assistance. Do not return the product to the retailer, distributor, or supplier.

What’s Not Covered

• Lamps are not included in this 1-year warranty.
• Shipping, installation, or removal costs associated with warranty claims are the responsibility of the customer.
• Warranty is void if the product shows signs of:Misuse, tampering, negligence, or abuse
  Incorrect installation or improper maintenance
  Exposure to excess moisture, water damage, or salt buildup
  Failure to use a Ground Fault Circuit Interrupter (GFCI)
  

Additional Warranty Terms

• This warranty is non-transferable and applies only to the original purchaser.
• Coverage includes parts replacement and labor, but does not extend to incidental or consequential damages, including but not limited to:Loss of life, personal injury, or property damage
  Damage to equipment, lost income, profits, or savings
  

Important: Some U.S. states have specific laws regarding liability limitations. Please check your local regulations for details.

Note: Wave Point® Technology’s warranty policy is subject to change without prior notice. For the latest warranty details, please visit our website or contact our support team.

Wave Point® Technology offers an optional 3-Year Premium Extended Warranty for customers who want extra peace of mind. This extended warranty can be purchased online within 30 days of your original purchase, before the expiration of the 30-Day Product Guarantee. It provides coverage for all major parts and labor for a full three years from the date of purchase.

Key Details:

• Pricing for the extended warranty depends on the specific equipment covered. A breakdown of costs for different plans is available on our website.
• Lamps are not covered under the 3-Year Extended Warranty.

Note: Wave Point® Technology’s warranty policies are subject to change without notice. Please check our website for the most up-to-date information.

If your Wave Point® product is no longer under warranty and requires repair, you may send it directly to Wave Point® Technology for evaluation.

For assistance with troubleshooting or to request a Return Authorization Number (RAN), please contact our Customer Support Team at [email protected] .

Important: Products returned without a Return Authorization Number will not be accepted.

How to Return Your Product for Repair

Required Information for Your Return:

To ensure a smooth repair process, please include the following with your product return:

1. Return Authorization Number (RAN) clearly written on the outside of the package.
2. Your full contact details (name, address, phone number, and email).
3. The Wave Point® product serial number, as found on the product being returned.
4. A detailed explanation of the issue you are experiencing.

Where to Send Your Product

Wave Point® Technology – Repair Desk

For the return shipping address, please email us at [email protected]. 

Note: Customers are responsible for all shipping and repair costs.

Repair & Cost Considerations

• All repair and shipping costs are the responsibility of the owner.
• Not all products are repairable. Depending on the issue and cost of repair, some items may not be eligible for service.
• If a product is determined to be non-repairable or if the repair cost is deemed too high, you will be contacted with the following options:Disposal of the product at your request.
  Return of the product "as is" at your expense.
  

Note: Wave Point® Technology’s warranty and repair policies are subject to change. Please check our website for the latest updates.

Return Process & Procedures

If You Have Your Original Warranty Card:

For a smooth warranty resolution, please send your Wave Point® product directly to the manufacturer, including the following:

1. Return Authorization Number clearly written on the outside of the package.
2. A copy of your warranty card with the original receipt as proof of purchase.
3. Your contact details (name, address, phone number, and email). If different from the warranty card, please update accordingly.
4. A written explanation of the issue you are experiencing.

If You Do Not Have Your Original Warranty Card:

If you do not have a copy of your completed Warranty Card, you may still process your return by providing:

1. Return Authorization Number clearly written on the outside of the package.
2. A copy of your original receipt as proof of purchase.
3. Your full contact details (name, address, phone number, and email).
4. The Wave Point® product’s serial number (located on the product being returned).
5. A written explanation of the issue you are experiencing.

Where to Send Your Warranty Return

Wave Point® Technology – Warranty Repair Desk

For the return shipping address, please email us at [email protected].

Note: Prepaid freight returns only. Customers are responsible for shipping costs.

Important Warranty Return Information

• If the returned product is found to be outside the warranty coverage (e.g., damage caused by improper use or external factors), the warranty holder will be contacted with the following options:Paid repair and return at the owner’s expense.
  Return of the product "as is" at the owner’s expense.
  Disposal of the product upon request.
  
• Wave Point® Technology does not cover removal, shipping, or installation costs related to warranty repairs.

Note: Our warranty policies are subject to change without prior notice. Please refer to our website for the latest updates.